Experience

A builder’s path to technical solutions leadership.

Fifteen-plus years across software engineering, architecture, product delivery, enterprise customer strategy, and global team leadership.

Apr 2025–Jul 2026

Unity Technologies

Led a globally distributed Technical Account Management organization serving a large enterprise portfolio.
Expanded team coverage from a primary real-time communications product into adjacent platform services.
Built customer-feedback, competency-development, knowledge, and AI-assisted operating practices.

Apr 2023–Apr 2025

Managed and mentored Technical Account Managers responsible for enterprise adoption, integration success, and technical escalation management.
Partnered with customers and cross-functional teams on proofs of concept, technical evaluations, and adoption of emerging capabilities.
Led operating improvements spanning knowledge architecture, validation workflows, and practical AI-assisted experimentation.

Dec 2021–Apr 2023

Served as lead Technical Account Manager for a strategic enterprise relationship.
Guided customers through technical evaluation, SDK integration, launch readiness, post-launch operations, and complex incident response.
Translated detailed integration and service knowledge into clear technical guidance for customer and internal stakeholders.

2019–2021

Led a 16-person cross-functional organization delivering production-focused industrial AR, VR, and mobile solutions.
Established a Mobile Center of Excellence spanning architecture, development, security coordination, and deployment governance.
Created direct business-funding relationships and Agile delivery practices for emerging-technology products.

2018–2019

Designed an Azure-connected augmented-reality authoring platform using Unity, C#, REST APIs, OAuth, and JWT.
Architected dynamic content delivery and translated product direction into more than 200 user stories.
Supported commercialization by connecting technical capabilities to customer use cases.

2011–2018

Designed, developed, or led more than 30 industrial augmented-reality solutions.
Served as Product Owner and ScrumMaster across multidisciplinary product teams.
Helped establish AR architecture, development strategy, intake, Agile practices, and commercialization approaches.

2009–2017

Led and trained soldiers in equipment operations, safety, readiness, and mission execution.
Developed leadership, accountability, adaptability, and decision-making in high-pressure team environments.

Credentials

B.S. Information ScienceChristopher Newport University

Six U.S. patentsIndustrial augmented-reality systems

Certified Agile Leader IScrum Alliance

Professional Scrum Master IScrum.org